Fix Motorola Edge Incoming Outgoing Call Drop And Mic Issue

The first thing which strikes in mind when asked the purpose of using the phone is calling. Android phones have made calling easier with new network technologies. Remember the time when we used to have cell phones in our pockets, which only provided calling facilities. With the development of new features, the smartphone enhanced eventually.

This development gave rise to new issues and one small phone cannot maintain lots of features. The companies tried to introduce new technologies for a phone which can handle all the tech activities. However, most of then failed to achieve the mark. The network bugs are the foremost reason for calling problems. These software bugs can avoid incoming calls and results in phone calls not allowed error.

Some smartphone owners have reported that they can see the caller names display on the screen while they cannot pick the calls. This situation might be annoying for most of you. You constantly tap on the screen to make it work, but it won’t. Sometimes, the device restarts automatically. There comes a situation where you have tried all the options available in the settings of the smartphone. However, the device has a hardware issue.

Most of the calling problems can be fixed at home without any help. There are some hidden options in the device which you might not have explored. We cannot point a specific smartphone model which is affected by the calling bug. In this article, we will discuss the possible methods to fix Motorola Edge Incoming Outgoing Call Drop And Mic Issue. If you have any queries relating to other device models, contact Gadget Features Forum.

Fix Motorola Edge Incoming Outgoing Call Drop And Mic Issue

Motorola Edge call drop issue

Fix Motorola Edge Incoming Outgoing Call Drop And Mic Issue

Every user experience dropped calls issue in the lifetime of the device. The phone call automatically cuts off after a few minutes of conversations. The call drop issue can solve by clearing the phone app cache. Although, the option might be different in a few Motorola models due to different OS version. Follow these steps to clear the phone app cache.

1. Open the app drawer.
2. Navigate to the Settings section of the smartphone.
3. Click on Apps & notifications.
4. Now, open all application list.
5. Tap the phone app.
6. Click on Storage > Clear cache.

Motorola Edge incoming call issue

Fix Motorola Edge Incoming Outgoing Call Drop And Mic Issue

Almost every smartphone is provided with a caller ID option to enhance the calling feature. It combines to voice calls when you make a call. It prevents the need to unlock the device by entering a passcode or drawing pattern. The option can help you when you face the incoming call issue. You can modify the caller ID option to network default to withdrawing the incoming call issue. Follow these steps to modify caller ID.

Caller ID Settings:
1. Navigate to the Settings section of the phone.
2. Tap on Applications and Settings.
3. Tap on the “Call” section which is present under the list.
4. Tap on “Caller ID” option.
5. Change the option to Network Default option.
6. Reboot the smartphone by long-pressing the Power key.

Motorola Edge not receiving calls

Fix Motorola Edge Incoming Outgoing Call Drop And Mic Issue

We all know the use of Airplane mode. Smartphones have an option to disable all the calls and data pack using Airplane mode. The Airplane mode disables all mobile networks and incoming phone calls that are forwarded to voicemail. You can still use the internet when the Wi-Fi is on and Airplane mode off. Disable and enable the option to fix the calling issues. It removes the network bug easily.

Airplane mode:
1. From the Home screen, open app drawer.
2. Navigate to the Settings section of the phone.
3. Touch Network & Internet Network and Internet option.
4. Tap the Airplane mode to enable and disable now.
5. Reboot the device like you do usual.

Signal drop

Fix Motorola Edge Incoming Outgoing Call Drop And Mic Issue

Signal drop or network issues are not only caused by the SIM card. Although, you can re-insert the SIM from the tray. It can also solve after an update. The system update is necessary for the smooth functioning of the device. So, make sure that the device is running the latest software version. It also comes with new features and adds on, which are must to have.

1. Navigate to the Settings section of the phone.
2. Click on System updates.
3. Select Check for update option.
4. If an update is available, then tap OK to confirm.
5. Click on Download option.
6. Wait for the update to complete, then restart the device.

No sound on the call

Fix Motorola Edge Incoming Outgoing Call Drop And Mic Issue

Remember, these methods will not fix phone not ringing issue as it is a hardware malfunction. These problems can be fixed only after visiting a technician. If you cannot hear the caller after receiving the phone call or the caller cannot hear your voice, then an application is the main culprit. In this case, you have to find if the apps are causing the issues. Safe mode temporarily disables all the third-party apps. If the phone works in safe mode, then uninstall the apps, which you have downloaded recently.

1. Press and hold the Power Key to turn off the smartphone.
2. Press and hold the Volume Down along with Power keys.
3. Release the Power Key when the Android logo appears on the screen.
4. Press and hold the Power key again along with Volume Down key which you are already holding.
5. The phone will start in recovery mode, then release both the keys.
6. You will notice an option which will ask you to enable Safe Mode.
7. Click on Ok to confirm.
8. You will see the safe mode appears at the bottom of the screen.

Motorola Edge microphone issue

Fix Motorola Edge Incoming Outgoing Call Drop And Mic Issue

If the mic not working during calls, then check if it has clogged dirt. Clean the mic using a pin. Be gentle while doing this as it can worsen the situation. You can try out the following method if you still face the issue. Sometimes mic issue is caused by the OK Google feature as well. You can clear the cache by Wipe cache partition which works effectively.

1. Navigate to Settings of the phone.
2. Scroll down to Language & Input, tap on the option.
3. Select the Voice Input option.
4. Tap on the Gear settings icon on Enhanced Google Services.
5. Open “OK Google” detection.
6. Disable all OK Google detection feature.
7. Reboot the phone as you do usually and check the problem.

Wipe cache partition:
1. Press and hold the power button to turn off the smartphone.
2. Press and hold the Volume Up along with Power keys until you Android or company’s logo appears on the
screen.
3. Release both the buttons.
4. In recovery mode, you will see several options, you have to select ‘Wipe cache partition’ using the power key.
5. You can navigate from the recovery mode by restarting the device.

Factory Reset can work!

Fix Motorola Edge Incoming Outgoing Call Drop And Mic Issue

After trying all the above, its time to factory reset the device data. Now, you have no other options left other than factory reset. You can factory reset the device via recovery mode which is a hidden section of the smartphone. It will remove all the data, files, photos from the device memory. So, you must back up the data before reset.

1. Make sure that you have kept the backup of all data of the phone.
2. Now turn off the smartphone and connect to charging.
3. Press and hold the Power and Volume down buttons.
4. Then release and again hold the Power button. Remember you are holding the Volume down button.
5. Press the Volume down button a few times to highlight ‘Delete all user data and reset all settings’.
6. Click on the Ok button to confirm.
7. Press the Power button to factory reset.

Final Verdict

So, this was the full troubleshooting guide to fix Motorola Edge Incoming Outgoing Call Drop And Mic Issue. Calling issues are mostly SIM card related problems. In most of the cases, re-loading of SIM card works. Although, some cases might be critical and you need to reach the smartphone service centre. 

You have to pay some amount to get it fixed via visiting the service centre. I hope you liked this article and it helped you to fix the calling problems of your smartphone. Don’t forget to share this post with your friends and relatives who cannot call you due to calling issues.